Frequently Asked Questions
Everything you need to know about your Ciao Lucia experience.
Where are Ciao Lucia garments produced?
We take pride in our local craftsmanship. Most of our pieces are designed and manufactured in Los Angeles, California, ensuring high-quality standards and ethical production practices.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How do I determine my size?
Our pieces generally fit true to size, inspired by vintage silhouettes. We provide a detailed size guide on each product page to help you find your perfect fit. If you are between sizes, we recommend sizing up for a more relaxed feel.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location. Please be aware that international orders may be subject to local customs duties and taxes.
How should I care for my Ciao Lucia pieces?
To preserve the longevity of our delicate fabrics like silk and high-quality cotton, we recommend dry cleaning or hand washing in cold water and laying flat to dry.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact us within 1 hour of placement, and we will do our best to accommodate your request before the order ships.